Krathi
Customer 
Service

Contact Us

​

Email: support@krathi.com
Phone: +91 9883487323 (Available from 9 AM to 6 PM IST, Monday to Friday)

Address:     

Krathi

FactoFlare India Pvt Ltd

WeWork Prestige Cube

Site No. 26, Laskar, Hosur Rd, Chikku Lakshmaiah Layout, Adugodi,

Bengaluru, Karnataka 560029

India

​

Feel free to reach out to us via email or phone. Our team will respond to your queries as soon as possible.

​

​

​

Frequently Asked Questions

​

1. How can I track my order?

Once your order is shipped, you will receive an email with your order details and a tracking number. Use this number to track your package through our shipping partner's website.

​

2. What is the estimated delivery time?

• Domestic Shipping: Standard delivery within 5-7 working days, express delivery within 4 working days.

• International Shipping: Standard delivery within 15-30 working days, express delivery time varies by destination.

​

3. Can I change my shipping address after placing an order?

Yes, address changes are allowed before the order is processed. Please contact our customer service team as soon as possible to make any changes.

​

4. What is your return and exchange policy?

• Domestic Returns: Returns can be initiated within 48 hours of delivery. Products must be in original condition with all labels and tags intact. Refunds are processed within 7-10 days after the product passes our Quality Check.

• International Returns: Please contact us for assistance with returns. All return shipping costs are borne by the customer.

​

5. Are there any additional costs for international orders?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary by country and are the buyer’s responsibility. Please check with your country’s customs office for more information.

​

​

Policies

​

Shipping Policy

For detailed information on our shipping procedures, please visit our Shipping Policy Page.

Return and Exchange Policy

For detailed information on returns and exchanges, please visit our Return & Refunds Policy Page.

​

​

Privacy Policy

​

Your privacy is important to us. We are committed to protecting your personal information and ensuring its confidentiality. For more details on how we handle your data, please visit our Privacy Policy Page.

​

​

Additional Support

​

If you need further assistance, please do not hesitate to contact us. We are here to ensure that your experience with Krathi is seamless and satisfactory.

Thank you for shopping with Krathi. Your satisfaction is our priority, and we are here to help with any issues or concerns you may have regarding your order.

​